Frequently Asked Questions

CANCELLATIONS

What is the Acorn Lodge Gatwick Cancellation Policy?

If cancelled of modified up to 2 days before date of arrival, 30 percent of the total price of the reservation will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
Prepayment
30 percent of the total amount may be charged anytime after booking 70 percent of the total amount will be charged at least 2 days prior to arrival.

TRANSFERS

Are the transfers included in the price?

We provide a 24 hour transfer service. You can choose to go at any time you wish. During the busy morning period, the minibus operates on a half hourly schedule (on the hour and half hour). Seats on the minibus are booked on a strictly first come first served basis and are booked upon check in. You are unable to pre book seats on the bus.

How do I get back to the Hotel after my holiday?

You need to phone us once you have collected your baggage and you make your way to the Hotel shuttle bus stop. The bus stops at the North and South Terminals are both located on the ground floors and are in the middle lane outside the Terminal.

How long do I have to wait for the minibus when I get back to the airport?

It normally takes us approximately 15-20 minutes from the customer calling to reach the airport from the Hotel. However, as with most road journeys, this can be affected by factors out of our control such as traffic or road accidents, and so the journey may be longer. Please note that seats on the minibus are also first come first served and we rely on the courtesy of guests to embark on the minibus in the correct order of arrival at the bus stop.

Do you have a free phone at the airport bus stop?

We do not have a free phone facility at the moment, although we are hoping that this will change in the near future. What if I don't want to wait at the airport for the bus? Whilst we endeavour to get to our customers as soon as they call, customers may decide to take a taxi to avoid waiting. Please note that we do not reimburse customers their taxi fare who choose to do this.

RESTAURANT

What kind of food do you have?

We are proud to offer one of the area's best local restaurants, and the menu provides a wide variety of choice. We also have different offers and special deals at varying times, so please ask us for more information.

What are the restaurant's opening times?

The restaurant is open from 18:00 until 22:00, every day.

BOOKINGS

Do I have to pay in full at the time of making the booking?

Yes, full payment is required at the time of making the booking.

What if I arrive late at the hotel, say at midnight?

We provide 24 hour reception and you will still be able to check in.

If I only require a few days parking at the hotel, do I still need to book an 8 day package?

The minimum parking package is 8 days - you can of course park for less but you will be charged for 8.

Do you provide parking without hotel stay?

No, our parking is only reserved for guests who stay at the hotel.

Can I request a cot for the room?

Yes, we can provide a cot for you for an additional £5 charge.

Can I amend my booking?

Yes, simply ring us and let us know what the amendments are. Can I request a smoking room? Unfortunately not; in order to comply with British legislation, all our rooms and public areas are strictly non smoking.

How do I request an early check in?

Simply phone us with the time and date of arrival. I have not yet received my confirmation. If you have not received your confirmation, give us a call or drop us an email and we will check that the details you originally gave us are correct in order to resend the confirmation.

Where can I find directions to your hotel on the website?

Directions to the hotel will be included on your confirmation, or see the location link.

Do you offer breakfast?

We can provide a continental breakfast or a cooked breakfast upon request. Continental breakfasts cost £6.00 and cooked breakfasts cost £7.50. Breakfast starts at 06:00 until 09:00.

ROOM FACILITIES

Do you have tea and coffee in the rooms?

Yes we have tea and coffee making facilities.

WIRELESS

Do you have wireless at all?

As long as your laptop is compatible, we are able to provide wireless in the public areas. We also have internet facilities that you are able to hire.